FBO Spotlight: Freedom Aviation (KLYH)

(Photo courtesy of Freedom Aviation)
Gemini Sparkle

Key Takeaways:

  • Freedom Aviation (KLYH) in Lynchburg, Virginia, offers exceptional service, including immediate assistance upon arrival for passengers and pets.
  • Staff went above and beyond by puppy-sitting "Scout" while the pilot and wife used a crew car for lunch.
  • The FBO demonstrated outstanding customer care with a personalized follow-up note specifically thanking them for their visit and enjoying their puppy.
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In our FBO Spotlight series, we’re highlighting FBOs around the country that have received rave reviews from our readers. This latest Spotlight is brought to you by Bruce Dunbar, who recently stopped by Freedom Aviation in a Cirrus SR22. Here’s what he has to say about the experience.

Freedom Aviation (KLYH)
Lynchburg, Virginia

“Great service from the moment we shut down. One of the friendly staff took our puppy’s leash while I helped my wife exit the plane. They then took care of our puppy while we drove their late model crew car to a nice lunch spot they recommended. When we returned, it looked like the whole FBO staff had helped puppy sit. Our puppy, “Scout,” had been well cared for! About 10 days later we received a note from the young women at the desk thanking us for stopping in and telling us how much they had enjoyed our puppy. I like this kind of service.”

To learn more about this FBO, visit flyfreedomaviation.com.

Do you have a great FBO story you’d like to share with fellow aviators? Take this survey and tell us about it, or email bethany.whitfield@bonniercorp.com.

Pilot in aircraft
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